Guest Services

Mountainlovers; North Carolina; On-site; USD 22,041 - 24,796; Full time

Job summary

Mountainlovers, located in North Carolina, seeks enthusiastic Guest Service Attendants to provide exceptional service. Your role will involve welcoming guests, maintaining property appearance, and assisting with various guest requests to ensure a delightful experience.

This seasonal position offers competitive pay between $16.00–$18.00 per hour, with opportunities for continued employment based on performance. Ideal candidates have a high school diploma and hospitality experience, along with excellent communication and problem-solving skills.

Qualifications

• Must have a valid driver's license.
• Ability to remain calm under pressure.
• Ability to lift 50 lbs.

Responsibilities

• Greet guests upon arrival and assist with inquiries.
• Escort guests to their rooms and provide tours.
• Maintain cleanliness and organization of the property.
• Assist with special event setups and cooking school.

Skills

Communication skills

Problem solving

Self-motivation

Customer service

Basic math skills

Education

High school diploma or equivalent

Hospitality experience

Tools

MS Office

Job description

APPLY ONLINE: https://www.highhampton.com/jobs

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first‑impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well‑spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Pay Range: $16.00–$18.00 per hour. Starting compensation will be determined based on experience, skills, and other job‑related factors.

This is a seasonal position from May through November, with the potential for continued, year‑round employment based on performance and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong self‑motivator and ability to motivate others
• Review daily traces to determine guest needs
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Ability to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team
• Ensure that meeting rooms are set up for group use
• Assist with cooking school & special event set up
• Maintain bikes, bike racks, and golf cart inventories
• Complete daily rounds to ensure a 5‑star appearance
• Meet and exceed all guest requests
• Check‑ins and check‑outs, including luggage delivery and removal
• Maintain fireplaces and the appearance of the pool
• Prepare meeting areas when groups are scheduled and any other special activities
• Set up / takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and all the activities it has to offer
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assist guests with questions
• Greet guests upon arrival
• Provide safe transportation for on‑property or off‑property activities
• Assist with the cooking school and special event setup
• Assist all other departments to meet the guest's needs
• Be familiar with all of the company’s past, present & future

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION and EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid driver's license

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

• General office / front desk guest reception area
• May occasionally be asked to go outside in all weather conditions

Additional Postings available from High Hampton Inn