Guest Services

High Hampton Inn

Cashiers (NC)

On-site

USD 22,041 - 24,796

Full time

14 days+

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Benefits offered by this job

Travel perks

Dining perks

Job summary

High Hampton Inn in Cashiers, NC seeks friendly guest services attendants for a seasonal role from May through November. Earn $16.00–$18.00 per hour with competitive benefits and dining perks. Join our legendary team to provide an exceptional first impression and help guests feel at home.

This position requires polished communication, a welcoming demeanor, and the ability to handle check-ins, luggage, and transportation. Hospitality experience and a valid driver’s license are essential.

Qualifications

High school diploma or equivalent.
Hospitality experience required.
Must have a valid driver's license.

Responsibilities

Greet guests upon arrival and assist with check-ins/check-outs.
Escort guests to rooms and conduct property tours.
Maintain cleanliness and 5-star appearance of property areas.
Provide safe transportation for on-property or off-property activities.
Assist with events and cooking school setups.
Answer guest questions and provide information about activities.

Skills

Hospitality experience

Effective communication

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

1525 Hwy 107 South Cashiers, NC 28717

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Pay Range:

$16.00–$18.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strong self-motivator and ability to motivate others
Review daily traces to determine guest needs.
Maintain a calm & courteous attitude to ensure guest satisfaction
Ability to effectively communicate accurate information to guests and other team members
Escort guests to their rooms with a proper and accurate tour
Observe the property for cleanliness, and all is in order
Assist with vehicles, parking, and pulling around
Prepare all reports for the guest service team.
Ensures that meeting rooms are set up for group use
Assists with cooking school & special event set up
Maintains bikes, bike racks, and golf cart inventories
Completes daily rounds to ensure a 5-star appearance
Meets and exceeds all guest requests
Check-ins and check-outs, including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special activities
Set up/ takedown of outdoor functions
Sweep and cobweb the outdoor common areas of the property
Flexibility with scheduling for weekends and holidays
Have excellent knowledge of the property and all the activities it has to offer
Follow instructions from your direct supervisor
Knowledge of MS Office
Assists guests with questions
Greets guests upon arrival
Provides safe transportation for on the property or off-property activities
Assists with the cooking school and special event setup
Assist all other departments to meet the guest's needs
Be familiar with all of the company’s past, present & future.

Must Comply With All Company Policies And Procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION And EXPERIENCE

High school diploma or equivalent
Hospitality experience required
Must have a valid driver's license

Language Skills

Must be able to communicate effectively with guests, team members, and managers

Mathematical Skills

Basic knowledge and understanding of math

REASONING ABILITY

Must be able to remain calm under pressure
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

The job entails excessive lifting of luggage and other guest requests, such as trays and packages
The position requires one to be on feet for most or all of the shift
Must be able to lift 50 lbs.
Must be able to operate a company vehicle or golf cart safely
Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT