Guest Services

*US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

401(k) plan with matching companycon

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Chicago is seeking a professional, client‑facing Receptionist to be the first point of contact for visitors and callers and to provide essential administrative support. You will greet guests, direct inquiries, and help maintain smooth daily operations on-site.

The ideal candidate has at least 2 years of customer service experience, strong organizational and communication skills, and fluency in English.

Qualifications

• ,

Responsibilities

• Greet and direct clients, guests, and visiting employees
• Answer incoming calls and route to appropriate associates
• Manage visitor tracking for vendors and guests
• Handle parking and vehicle logs, security access cards, and keys
• Assist with employee onboarding/offboarding processes
• Manage incoming/outgoing mail and packages
• Support the annual management plan by meeting KPIs
• Perform facility management tasks as directed

Skills

Customer service

Organizational skills

Communication skills

English fluency

Physical stamina

Reception experience (preferred)

Visitor management systems (preferred)

Office management procedures (prefer)

Tools

Visitor management systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position serves as the first point of contact for the organization, managing incoming communications and visitors while providing essential administrative support. The role requires excellent customer service skills, attention to detail, and the ability to handle various clerical tasks efficiently.

• Greeting and directing clients, guests, and visiting employees
• Answering incoming calls and directing them to appropriate associates
• Managing visitor tracking, including vendors and guests
• Handling parking and vehicle logs, security access cards, and keys
• Assisting with employee on-boarding/off-boarding processes
• Managing incoming and outgoing mail and packages
• Supporting the annual management plan by meeting key performance indicators
• Performing various facility management assignments as directed

Desired experience and technical skills

• Minimum 2 years of customer service-related experience
• Proficiency in a range of information technology tools and platforms
• Excellent organizational and communication skills (oral and written)
• Fluency in English
• Ability to perform minimal physical activity such as walking and carrying small packages
• Preferred: Experience in a corporate reception or administrative role
• Preferred: Familiarity with visitor management systems
• Preferred: Knowledge of basic office management procedures

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 50,300.00 – 58,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Chicago, IL

Personalised benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.