Guest Service Valet - Parking, Luggage & Concierge

Towne; Charlotte (NC); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

The Guest Service Associate at Towne Park provides exceptional hospitality by parking and retrieving vehicles, assisting with luggage, and guiding guests to amenities during arrival and departure.

Greet guests warmly, explain parking procedures, and manage tickets and revenue with a focus on safety and guest satisfaction. Overnight shifts are available, with part-time and full-time options and benefits for eligible staff.

Qualifications

• High school diploma or GED required.
• Valid driver's license required.
• 1 month related experience or training; or equivalent.
• Strong customer service orientation and English literacy.
• Basic math and ability to handle rates and times.

Responsibilities

• Greet guests in a warm, professional manner.
• Park and retrieve guest vehicles safely and efficiently.
• Assist guests with luggage and convey directions or local information.
• Explain parking rates and procedures; issue and collect tickets.
• Maintain accurate ticket and folio records and process revenue as needed.
• Operate with a focus on safety and guest satisfaction.

Skills

Customer service

English proficiency

Cash handling

Luggage assistance

Parking operations

Communication

Attention to detail

Education

High school diploma or GED

Job description

The Guest Service Associate at Towne Park provides exceptional hospitality by parking and retrieving vehicles, assisting with luggage, and guiding guests to amenities during arrival and departure.

Greet guests warmly, explain parking procedures, and manage tickets and revenue with a focus on safety and guest satisfaction. Overnight shifts are available, with part-time and full-time options and benefits for eligible staff.