Guest Service Team Lead: Customer Experience & Ops

Northeast Grocery; New York (NY); Sur place; USD 27 000 - 35 000; Plein temps

Résumé du poste

PriceChopper in Cooperstown, NY is seeking a Guest Service Supervisor to lead the Guest Service area, greet guests, and ensure a friendly, safe, and efficient shopping experience. You will supervise cash controls, train teammates, and maintain a neat work environment in accordance with company policies.

The role requires 18+ age, strong communication, and excellent customer service, with high school diploma or equivalent and 1–3 years related experience.

Qualifications

• Must be at least 18 years of age.
• Excellent communication and customer service abilities.
• Strong organizational and multitasking skills.
• Ability to supervise and coach team members.

Responsabilités

• Greet guests and provide a friendly, helpful shopping experience.
• Supervise the Guest Service area and cash handling procedures.
• Maintain neat, clean work area and adhere to dress code and grooming policies.
• Ensure accurate cash controls and daily cash/sales reporting.
• Schedule, train, and coach Guest Service teammates to deliver exceptional service.
• Secure Guest Service area and communicate promotions to guests.

Connaissances

Strong communication skills

Exceptional customer service skills

Strong organizational skills

Strong supervisory skills

Basic Math skills

Reliability

18+ age requirement

Formation

High School Diploma or equivalent

Description du poste

PriceChopper in Cooperstown, NY is seeking a Guest Service Supervisor to lead the Guest Service area, greet guests, and ensure a friendly, safe, and efficient shopping experience. You will supervise cash controls, train teammates, and maintain a neat work environment in accordance with company policies.

The role requires 18+ age, strong communication, and excellent customer service, with high school diploma or equivalent and 1–3 years related experience.