Assistant Customer Service Team Lead - Office

Price Chopper; New York (NY); Presencial; USD 27.000 - 35.000; Tempo integral

Resumo da vaga

PriceChopper in Cooperstown, NY is seeking a Guest Service Supervisor to lead the Guest Service area, greet guests, and ensure a friendly, safe, and efficient shopping experience. You will supervise cash controls, train teammates, and maintain a neat work environment in accordance with company policies.

The role requires 18+ age, strong communication, and excellent customer service, with high school diploma or equivalent and 1–3 years related experience.

Qualificações

• Must be at least 18 years of age.
• Excellent communication and customer service abilities.
• Strong organizational and multitasking skills.
• Ability to supervise and coach team members.

Responsabilidades

• Greet guests and provide a friendly, helpful shopping experience.
• Supervise the Guest Service area and cash handling procedures.
• Maintain neat, clean work area and adhere to dress code and grooming policies.
• Ensure accurate cash controls and daily cash/sales reporting.
• Schedule, train, and coach Guest Service teammates to deliver exceptional service.
• Secure Guest Service area and communicate promotions to guests.

Conhecimentos

Strong communication skills

Exceptional customer service skills

Strong organizational skills

Strong supervisory skills

Basic Math skills

Reliability

18+ age requirement

Formação

High School Diploma or equivalent

Descrição da vaga

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Date: Oct 31, 2026

Location: Cooperstown, NY, US, 13326

Company: PriceChopper

Pay Range: $19.50 - $25.50

SUMMARY

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.Responsible to greet, make eye contact and “Thank†each guest that you service.Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.Responsible for the supervision of the Guest Service area.Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.Responsible for communicating new policies or promotional programs to our guests.Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.