Assistant Customer Service Office Team Lead

Northeast Grocery; Oxford (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

PriceChopper in Oxford, CT is seeking a Guest Service supervisor to greet guests, oversee the Guest Service area, and maintain accurate cash controls. The role emphasizes friendly, safe, and professional service, with coaching of team members and adherence to policies.

Candidates should have a high school diploma or equivalent and 1-3 years related experience, plus strong communication and basic math skills. Flexible scheduling may be required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of related experience.
• Strong communication and customer service skills.
• Ability to read and write at roughly 8th grade level.
• Basic math skills.

Responsibilities

• Greet guests and provide a friendly, professional service.
• Supervise the Guest Service area and ensure a safe, clean workspace.
• Maintain cash controls and report daily sales and cash activities.
• Schedule, train, and coach Guest Service teammates.
• Communicate new policies or promotions to guests.
• Ensure proper security of the Guest Service area and related items.

Skills

Customer service

Supervisory skills

Communication skills

Reliability

Integrity

Reading & writing (8th grade)

Basic math

Education

High School Diploma or equivalent

Job description

Company: PriceChopper

Location: Oxford, CT, US, 06478

Pay starts at. Pay is based on experience.

SUMMARY

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.Responsible to greet, make eye contact and “Thank†each guest that you service.Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.Responsible for the supervision of the Guest Service area.Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.Responsible for communicating new policies or promotional programs to our guests.Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.