Guest Service Supervisor — Growth, Training & Benefits

Global Montello Group Corp; New Canaan (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan

Tuition Reimbursement

Career Development

Job summary

Global Partners LP in New Canaan, CT is seeking a Guest Service Supervisor to lead frontline staff, greet guests, and ensure a safe, clean, and friendly shopping experience while upholding company standards and policies.

The role involves coaching employees, supervising daily tasks, managing POS cash procedures, replenishing stock, handling guest questions, and coordinating with management to achieve store objectives and high service quality.

Qualifications

• High School Diploma or equivalent.
• Retail or guest service experience preferred.
• Ability to stand and lift up to 25 lbs.

Responsibilities

• Supervise staff to ensure management tasks are followed.
• Coach employees with constructive feedback.
• Greet guests and deliver a welcoming shopping experience.
• Enforce safety, security, quality, and store policies.
• Operate POS and manage cash levels.
• Maintain store cleanliness and housekeeping tasks.
• Oversee 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards.
• Replenish products to keep in-stock conditions.
• Respond to guest inquiries and resolve complaints.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Supervision

Cash handling

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP in New Canaan, CT is seeking a Guest Service Supervisor to lead frontline staff, greet guests, and ensure a safe, clean, and friendly shopping experience while upholding company standards and policies.

The role involves coaching employees, supervising daily tasks, managing POS cash procedures, replenishing stock, handling guest questions, and coordinating with management to achieve store objectives and high service quality.