Guest Service Supervisor – Growth & Benefits

Global Partners LP; Virginia Beach (VA); Vor Ort; USD 20.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive salaries

Health & Wellness

401k match

Tuition reimbursement

Zusammenfassung

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure high-quality guest experiences at the store level. You will help greet guests, operate POS terminals, maintain cash controls, and uphold safety and cleanliness standards daily.

The role requires flexibility for day, night, weekend, and holiday shifts, with a focus on delivering excellent service while adhering to company policies and procedures.

Qualifikationen

• Experience supervising staff and ensuring policy compliance.
• Strong customer service and problem-solving skills.
• Available for flexible hours including nights, weekends, and holidays.

Aufgaben

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Kenntnisse

Supervising

Coaching

Customer service

Communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure high-quality guest experiences at the store level. You will help greet guests, operate POS terminals, maintain cash controls, and uphold safety and cleanliness standards daily.

The role requires flexibility for day, night, weekend, and holiday shifts, with a focus on delivering excellent service while adhering to company policies and procedures.