Guest Service Supervisor

Drury Hotels; Town of Springfield (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

401(k) matching

Career growth opportunities

Job summary

Drury Hotels is hiring a Front Desk Supervisor to support the guest services team and supervise front desk staff. You will ensure consistent policy execution, uphold service standards, and assist with training to empower team members.

We offer a supportive environment, opportunities for growth, and a quarterly bonus program plus hotel discounts and benefits as part of the compensation package.

Qualifications

• Under general supervision, assists management with supervising the front desk / guest service positions.
• Ensures policies and procedures are followed and maintains integrity.
• Trains guest service team members and motivates staff to meet high service standards.

Responsibilities

• Provide courteous, efficient, friendly service to guests and potential guests.
• Respond promptly to inquiries, requests, and complaints with a positive attitude.
• Assist with supervision of front desk, guest service and related operations.

Skills

Customer service excellence

Team leadership

Communication skills

English proficiency

Job description

Property Location:

Drury Inn & Suites - 2715 N. Glenstone , Springfield, Missouri 65803

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

• _Incentives -_Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• _Career growth -_Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• _Health and well-being -_Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• _Retirement -_Company-matched 401(k)

• Award-winning- Ranked among Newsweek’s America’s Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!