Group Health Customer Service Representative Supervisor

Dane Street; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in medical review and claims management is seeking a Group Health Customer Service Representative Supervisor. The role involves managing the CSR team, ensuring efficient case handling, and delivering exceptional customer service. Ideal candidates will have supervisory experience in healthcare or insurance, strong communication skills, and a commitment to client satisfaction. Comprehensive benefits and a supportive work environment are offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Life Insurance

Paid Time Off

401k with Match

Remote Workspace Support

Qualifications

• Supervisory or team management experience is critical.
• Healthcare or insurance industry experience is preferred.

Responsibilities

• Manage medical file review process and supervise CSR team.
• Train new team members and conduct performance reviews.
• Provide updates and respond to client inquiries.

Skills

Communication

Critical Thinking

Time Management

Computer Literacy

Typing

Education

Associate's or Bachelor's Degree

Job description

Group Health Customer Service Representative Supervisor

Job Summary
The CSR Supervisor is responsible for managing various aspects of the medical file review process, including intake, turn-around time, and supervision of the Customer Service Representative team.

Dane Street's success relies on individual and team contributions daily. We care for our customers, colleagues, and the company. It is everyone's responsibility to maintain a positive work environment that promotes client satisfaction and results.

Major Duties & Responsibilities

1. Oversight of Case Handling
   • Ensure proper notation and timely processing of cases during file review.
   • Provide guidance on case assignment and process handling questions.
   • Conduct monthly audits to ensure goals are met, providing coaching and training as needed.
   • Resolve issues brought to the supervisor's attention.
2. Coaching
   • Train new team members on workflows, processes, and client-specific requirements.
   • Hold one-on-one meetings for progress updates and feedback.
   • Participate in staff performance reviews and contribute to hiring and firing decisions.
3. Client Interaction
   • Provide regular updates to clients on ongoing cases.
   • Respond to client inquiries regarding referral information, ensuring proper documentation.
   • Ensure complex cases are well-documented for clients.
   • Deliver exceptional customer service.

Other duties and special projects as assigned based on business needs.

Requirements

Education/Credentials: Associate's or Bachelor's Degree preferred.

Experience: Supervisory or team management experience is critical. Healthcare or insurance industry experience is preferred.

Skills/Competencies: Strong communication, critical thinking, time management, and computer literacy skills. Typing skills are essential.

Working Conditions: Includes lifting, bending, travel, and long periods of sitting and computer work.

Work from Home Tech Requirements: Must provide and support own internet, maintaining an uninterrupted connection.

This job description is subject to change.

Benefits

We offer comprehensive benefits including medical, dental, vision, voluntary life insurance, hospital indemnity, critical illness, accident indemnity, pet insurance, paid time off, 401k with match, and remote workspace support.

About Dane Street

A fast-paced Inc. 500 company providing medical review and claims management services for insurance and healthcare clients nationwide.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industries: IT Services and IT Consulting