Guest Service Supervisor

hriproperties; Shreveport (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

HRI Properties in Shreveport is seeking a Guest Services Supervisor to oversee daily front desk operations and ensure a smooth check‑in/check‑out experience for guests at our 313‑room property with meeting space.

You will lead Guest Service Agents, support training and development, monitor cash handling and shift reports, and coordinate with Housekeeping and Maintenance to keep the lobby welcoming and organized. Flexibility to work varied shifts, including weekends and holidays, is required.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests, ensure smooth check-in and check-out.
• Handle guest concerns promptly to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.

Skills

Leadership

Customer service

Communication

Cash handling

MS Office

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

313 rooms | 1,900 sq. ft. meeting/event spaceAmenities: rooftop pool with panoramic views, whirlpool, 24-hour fitness center, three on-site restaurants, airport shuttle.Conveniently located next to the Shreveport Convention Center, just two blocks from the Red River and a mile from the Louisiana Boardwalk. With nearby offices, including Capital One, Shaw Industries, and Chesapeake Energy, this property offers an ideal environment for hospitality professionals focused on business and event-driven operations.

Job Title: Guest Services Supervisor

Department: Front Office

Supervision Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.

Experience

• 1-2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .