GUEST SERVICE REPRESENTATIVE

Dr-Hotel-Employee-Leasing-LL; Boca Raton (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Dr-Hotel-Employee-Leasing-LL in Boca Raton, FL is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and handle daily service needs at the front desk.

You will operate the front desk system, process payments, relay information to housekeeping and other departments, and help create memorable stays. You may have prior hotel or customer service experience; flexible to work various shifts including holidays and weekends.

Qualifications

• Minimum high school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask and use hotel systems.
• Experience in hospitality is a plus but not required.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Manage reservations and room assignments.
• Answer questions and resolve issues promptly.
• Operate front desk systems and process payments.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High school diploma

Tools

PMS software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends