Guest Service Supervisor

CHP Holdings; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

CHP Holdings in Phoenix, AZ seeks a Guest Service Supervisor to oversee daily operations of the guest service team. You will ensure exceptional service and guest satisfaction, while guiding staff to deliver memorable experiences.

Responsibilities include coaching and training, resolving guest concerns professionally, coordinating with other departments, and maintaining a welcoming environment for all visitors. Evening, weekend, and holiday availability may be required.

Qualifications

• Experience in customer service or hospitality.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Excellent problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead the guest service team to deliver outstanding service.
• Train and coach team members on effective guest service techniques.
• Monitor guest interactions and resolve issues professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain a clean and inviting environment for guests.

Skills

Guest service

Team leadership

Communication

Problem-solving

Flexibility

Job description

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Job Summary

We are seeking a Guest Service Supervisor to oversee the daily operations of our guest service team. The ideal candidate will be responsible for ensuring exceptional customer service and satisfaction for our guests.

Responsibilities

• Manage and lead the guest service team to deliver outstanding service.
• Train and coach team members on effective guest service techniques.
• Monitor guest interactions and resolve any issues or complaints in a professional manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain a clean and inviting environment for guests.

Qualifications

• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Excellent problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as needed.