Guest Service Supervisor

ZipRecruiter; Leesburg (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the entertainment sector is seeking a Guest Services Supervisor to enhance the park atmosphere and culture. The role involves managing staff, ensuring guest satisfaction, and maintaining safety standards. Ideal candidates will have supervisory experience and strong organizational skills.

Qualifications

• 2-4 years of supervisory or management experience.
• Family Entertainment or amusement park background is a plus.

Responsibilities

• Maintains staff by recruiting, scheduling and orienting employees.
• Accomplishes financial goals by managing budget expectations.
• Focus on guest service standards and training.

Skills

Organizational Skills

Communication

Detail Oriented

Education

Degree in Business Management

Job description

Job DescriptionJob Description

A Guest Services Supervisor at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture the supervisor is responsible for routine checks and safety audits.

KEY RESPONSIBILITIES

• Maintains staff by recruiting, scheduling and orienting employees.
• Accomplishes staff results by communicating job expectations, coaching and developing internal talent.
• Accomplishes financial goals by forecasting, managing budget expectations and labor hours.
• Focus on guest service standards and training.
• Maintaining positive community relationships and participating in local events.
• Supports sales and marketing plans in collaboration with support center team.
• Maintain a safe and secure facility for all park guests.
• Provides or performs other services or duties as required by management.

QUALIFICATIONS & SKILLS

• 2-4 years of supervisory or management experience.
• Degree in business management a plus.
• Family Entertainment or amusement park background is a plus.
• General understanding of HR policies.
• Must be very organized, detailed oriented, and a strong communicator.
• Professional, "Altitude" attitude and work ethic.
• Workdays, nights, weekends, and holidays as required.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.