Guest Service Supervisor

Drury Hotels; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a family-owned and operated hotel system where your contributions matter! This role offers a unique opportunity to assist in managing front desk operations while ensuring every guest feels welcome and valued. With a focus on personal growth and career development, you'll be empowered to shine in a supportive environment. Enjoy flexible scheduling, competitive compensation, and a chance to be part of a team that prioritizes exceptional service. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you!

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision insurance

Company-matched 401(k)

Mentorship and career growth opportunities

Qualifications

• Ability to communicate clearly in English with guests and team members.
• Requires thorough knowledge of hotel policies and procedures.

Responsibilities

• Assist management with supervising front desk and guest service positions.
• Ensure exceptional guest experience through courteous and friendly service.

Skills

Customer Service

Communication Skills

Leadership

Attention to Detail

Teamwork

Education

High School Diploma

Tools

Office Machines

Job description

Property Location:

1380 East Sixth Street - Cleveland, Ohio 44114

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

Explore Our Culture

Drury Hotels is an equal opportunity / affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email [e-mail].