Guest Service Supervisor

Global Partners LP; Town of Halfmoon (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience and manage store operations. This role offers the opportunity to lead a team, ensuring exceptional service while maintaining store standards. With a commitment to growth and community support, this company values diversity and inclusion, providing a competitive salary and comprehensive benefits. If you thrive in a dynamic environment and are eager to contribute to a forward-thinking team, this position is perfect for you.

Benefits

Health and wellness benefits

401(k) plan with matching

Tuition reimbursement after 6 months

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Supervise employees and ensure they perform assigned duties.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Future and Your Growth

We're excited about the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, we can provide opportunities to advance your career.

The Energy You Bring

• Work from your heart, genuinely love taking care of guests, and take pride in your work.
• Demonstrate a guest-first mentality and showcase exceptional guest service skills.
• Make eye contact and greet guests confidently.
• Build strong relationships with guests and colleagues.
• Be trustworthy, responsible, and detail-oriented.
• Use problem-solving skills to defuse issues.
• Be a self-starter capable of making decisions.
• Prioritize tasks and direct others effectively.

Responsibilities

• Supervise employees, ensuring they perform assigned duties.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and housekeeping.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits and Development

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with matching.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. In-person or Zoom interview.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varied temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50 per hour.

Our Values

We value passion, potential, diversity, and inclusion. We encourage applications from all backgrounds and experiences. If you need accommodations for the application process, contact our recruiting department at 781-891-4000.