Guest Service Supervisor

Global Partners LP; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and oversee store operations. In this dynamic role, you will supervise staff, ensure adherence to quality and safety standards, and create a welcoming environment for guests. With a commitment to employee growth and development, this position offers competitive salaries and comprehensive health benefits. If you thrive in a fast-paced environment and have a knack for building relationships, this opportunity is perfect for you to make a real impact in the community.

Benefits

Competitive Salaries

Health Insurance

401(k) Plan

Tuition Reimbursement

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license required.

Responsibilities

• Supervise employees and ensure they perform all assigned duties.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints effectively.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees, ensuring they perform all assigned duties.
• Coach employees by providing constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. Even if you don't check every box, if you're enthusiastic and believe you can make a difference, we encourage you to apply. We celebrate diversity and are committed to equal opportunity employment. For accommodations, contact our recruiting department at 781-891-4000.