Guest Service Steward

Nemacolin; Farmington (Fayette County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Nemacolin as a Guest Service Steward, where you will maintain cleanliness in our luxury resort. This entry-level position offers opportunities for advancement in a dynamic environment while providing exceptional guest service. Enjoy perks such as competitive wages, paid vacations, and a supportive team culture.

Benefits

Attractive 401(k) plan

Paid vacation, holidays, and personal hours

Family medical, dental, and vision insurance

Employee and educational assistance program

Discounted meals during breaks

Qualifications

• Must be able to speak English fluently.
• Previous guest service experience preferred.
• Ability to work varied hours including nights and weekends.

Responsibilities

• Maintain cleanliness in back of house spaces throughout the Chateau & The Grand Lodge.
• Wash & sanitize dishes, silverware, and trays.
• Organize glassware and assist with coffee service setup.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Education

High School diploma

Tools

Microsoft Office

HOST programs

Job description

Join to apply for the Guest Service Steward role at Nemacolin

1 week ago Be among the first 25 applicants

Join to apply for the Guest Service Steward role at Nemacolin

Get AI-powered advice on this job and more exclusive features.

POSITION SUMMARY

Nemacolin is looking for a guest service steward to maintain cleanliness throughout the main complex. Primary responsibilities will be to wash all glass, silverware, and trays in the service landings of The Chateau as well sorting glassware, so it can be returned to its respected area.

Job Details

Description

POSITION SUMMARY

Nemacolin is looking for a guest service steward to maintain cleanliness throughout the main complex. Primary responsibilities will be to wash all glass, silverware, and trays in the service landings of The Chateau as well sorting glassware, so it can be returned to its respected area.

As a Guest Service Steward, you will be responsible for ensuring the cleanliness of back of house spaces throughout the Chateau & The Grand Lodge. You will be working closely with the Butler department, housekeeping, and in room dining. Leaders from each department will work closely with you to provide the necessary tools to succeed as areas of focus for daily tasks.

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

Essential Functions

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Wash & Sanitize butler dishes & silverware (teaspoons, saucers, coffee pots etc.)
• Polish Champagne glasses, Trays, and other Coffee service items
• Organize glassware into proper location in each pantry
• Handle waste disposal
• Facilitate tray set up when needed
• Assist in setting up and breaking down coffee service areas
• Collect and sort glassware separated by location & department
• Collaborate with leadership on areas to improve cleanliness
• Control & help reduce breakage
• Assist with putting away coffee service related orders
• Aide and assist other tasks designated by leadership
  
  

Knowledge, Skills And Abilities Required

• High School diploma required.
• Must possess strong interpersonal, language, communication and relationship building skills.
• Excellent customer/guest service skills – with previous guest service experience preferred.
• Ability to learn and utilize Microsoft Office and HOST programs.
• Must be able to speak English fluently.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Must be willing to work varied hours – including nights, weekends, holidays and split shifts (according to guest needs).
• Must be at least 18 years of age.
  
  

These skills and abilities are typically acquired through at least 2-years of customer service or related experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

Associate Perks

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
  
  

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
  
  

Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Nemacolin by 2x

Sign in to set job alerts for “Steward” roles.

(Hybrid) Chapter and Interest Group Support Coordinator - WVU Alumni Relations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.