Front Desk Agent

Blue Water; Galveston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Blue Water in Galveston, TX is hiring a Front Desk Agent to deliver exceptional guest service from check-in to departure. You will manage reservations, assist guests with plans, and maintain a welcoming lobby environment.

The role requires energetic team members with strong communication and the ability to handle a diverse schedule, including weekends and evenings.

Qualifications

• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse schedule, including weekends, holidays, and evening hours.
• High School Diploma or GED or equivalent.
• 1–3 years of front desk, reservations, or customer service experience.

Responsibilities

• Efficiently operate front desk and guest service stations, take reservations, check guests in/out, and address issues.
• Support guest interactions via phone and face-to-face.
• Assist concierge with guest planning and directions.
• Follow opening/closing procedures and maintain a clean, orderly environment.
• Handle cash and charges with proper receipts and ledger entries.
• Provide regular and reliable attendance.

Skills

Energetic demeanor

Attention to detail

Excellent communication

Flexible schedule

Education

High School Diploma or GED

Tools

Computers & office tech

Job description

INTRODUCTION TO ROLE:

The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Seasonal roles are not eligible for health benefits
• Seasonal roles are eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR:

• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse schedule, including weekends, holidays, and evening hours.

WHAT YOU WILL WORK ON:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
• Serve scoopable Ice Cream and Frozen drinks in the office. Including setting up each morning and breaking down and cleaning at the end of shift, as necessary.
• Ensure the property/office/lounge is clean and orderly, and guests are always ready.
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH:

The Front Desk Agent will report to the Assistant General Manager (AGM) or Operations Supervisor.

WHAT YOU BRING:

• High School Diploma or pursuit of a high school diploma, GED Equivalent
• 1-3 years of the front desk, reservations, or customer service-oriented role
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
• Excellent communication skills

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.