Guest Service & Sales Pro — Upsell & Elevate Stays

Great Wolf Lodge; Mashantucket (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Great Wolf University

Discounted vacations

Employee referral incentives

Scholarship Program

Job summary

Great Wolf Lodge in Mashantucket, CT is seeking a Guest Service & Sales Agent who will greet guests, manage check-in/out, promote upgrades, and drive resort revenue through consultative selling.

This role blends frontline hospitality with sales targets, offering incentive pay and opportunities for growth through Great Wolf University and travel perks. Strong customer service and multitasking are essential.

Qualifications

• Strong prior customer service and/or sales experience.
• Successful background check and drug screening.
• Flexible schedule including nights, weekends, holidays.
• Ability to empathize with guests and turn service into memorable experiences.
• Enthusiastic, proactive and dependable.
• Strong teamwork and communication skills.
• Experience with mobile technology and front desk software.

Responsibilities

• Welcome and assist guests with check-in/out using the property management system.
• Actively boost revenue by promoting lodge offerings and upgrades.
• Engage guests to uncover needs and upsell add-ons.
• Respond to guest inquiries with warmth and accuracy.
• Leverage mobile devices and kiosks for seamless guest experiences.
• Process payments and manage billing accurately.

Skills

Guest service

Sales

Upselling

Cash handling

POS software

Customer service

Education

High School Diploma

Tools

PMS (Property Management System)

POS system

Kiosk software

Job description

Great Wolf Lodge in Mashantucket, CT is seeking a Guest Service & Sales Agent who will greet guests, manage check-in/out, promote upgrades, and drive resort revenue through consultative selling.

This role blends frontline hospitality with sales targets, offering incentive pay and opportunities for growth through Great Wolf University and travel perks. Strong customer service and multitasking are essential.