Guest Services Manager — Flexible Hours & Growth Opportunities

Great Wolf Lodge; LaGrange (GA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with employer match

Paid vacation time off

Paid parental leave

Discounted vacations

Job summary

Great Wolf Lodge in LaGrange, GA is seeking a Guest Services Manager to lead operations across Front Office, Bell, Valet, and PBX, ensuring high guest satisfaction and strong financial performance. The role emphasizes process improvement and staff development.

Ideal candidates bring 1+ year of Front Desk/Guest Service management experience, a foundational hospitality education, and a flexible schedule. The company offers comprehensive benefits and opportunities for career growth within a diverse

Qualifications

• High School Diploma or equivalent education/experience.
• 1+ year Front Desk/Guest Service management experience.
• Flexibility in scheduling based on business demands.
• Strong customer service experience.
• Criminal background check and drug screen clearance.

Responsibilities

• Manages operation of Guest Services including Front Office, Bell, Valet, and PBX.
• Analyzes operations and translates insights into action plans.
• Audits systems and reports to ensure brand/service standards.
• Supports guest services functions as needed.
• Trains staff and supports career development.
• Handles personnel matters: performance, disciplinary actions, investigations, training.
• Identifies opportunities to improve guest services processes and efficiency.

Skills

Front Desk Management

Customer Service

Schedule Flexibility

Team Collaboration

Communication Skills

Education

Bachelor's Degree in Hospitality

High School Diploma or equivalent

Job description

Great Wolf Lodge in LaGrange, GA is seeking a Guest Services Manager to lead operations across Front Office, Bell, Valet, and PBX, ensuring high guest satisfaction and strong financial performance. The role emphasizes process improvement and staff development.

Ideal candidates bring 1+ year of Front Desk/Guest Service management experience, a foundational hospitality education, and a flexible schedule. The company offers comprehensive benefits and opportunities for career growth within a diverse