Guest Service Representative (Training Provided)

iQon Hospitality; Mountlake Terrace (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is looking for a friendly Guest Service Representative to join their team. This role involves managing guest reservations, checking guests in and out, and providing exceptional customer service in a fast-paced environment. The ideal candidate will possess strong communication skills and be able to multitask effectively. This position offers a supportive work environment and opportunities for professional growth, making it a great starting point for a career in hospitality. Join this dynamic team and help create memorable experiences for guests!

Benefits

Competitive Salary

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Complimentary Public Transportation

Professional Development Opportunities

Supportive Work Environment

Qualifications

• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage reservations and check guests in and out efficiently.
• Handle guest requests and assist with check-in and check-out processes.

Skills

Customer Service Skills

Communication Skills

Multitasking

Computer Proficiency

Education

High School Diploma

Tools

Reservation Management Software

Job description

Guest Service Representative (Training Provided)

Join to apply for the Guest Service Representative (Training Provided) role at iQon Hospitality.

Hotel Location: Studio 6 at 24035 Van Ry Blvd, Mountlake Terrace, WA 98043

Introduction

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries promptly and professionally.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Qualifications

• Previous experience as a guest service representative or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation management software.
• Flexibility to work evenings, weekends, and holidays as needed.
• All applicants will be subject to a background check, which may include a criminal history review.

Perks

• Competitive salary.
• Paid time off.
• Medical, dental, and vision insurance.
• Complimentary public transportation options.
• Professional development opportunities.
• Supportive work environment.

Additional Details

• Seniority level: Entry level.
• Employment type: Part-time.
• Job function: Other.
• Industry: Hospitality.