Guest Service Representative (Training Provided)

iQon Hospitality; Kirkland (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a friendly and professional Guest Service Representative. This exciting role involves managing reservations, assisting guests during their stay, and providing exceptional customer service in a fast-paced environment. The ideal candidate will thrive in a supportive workplace that values professional development and teamwork. With opportunities for growth and a positive atmosphere, this position is perfect for those looking to kickstart their career in hospitality.

Benefits

Competitive salary

Paid time off

Medical, dental, and vision insurance

Complimentary public transportation

Professional development opportunities

Positive and supportive work environment

Qualifications

• Previous experience as a guest service representative is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests and assist with check-in and check-out processes.

Skills

Customer Service Skills

Communication Skills

Multitasking

Computer Proficiency

Education

High School Diploma

Experience in Customer Service

Tools

Reservation Management Systems

Microsoft Office

Job description

Guest Service Representative (Training Provided)

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Guest Service Representative (Training Provided)

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Hotel Location: Motel 6 at 12010 120th Pl NE, Kirkland WA 98034

Introduction

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned
  
  

Qualifications

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed
  
  

Perks

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Complimentary public transportation (ORCA: Seattle-Area Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.)
• Professional development opportunities
• Positive and supportive work environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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