Guest Service Representative-TownePlace Suites Wilmington

CMC Hotels; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

7 Paid Holidays

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Job summary

CMC Hotels in Wilmington, Delaware is seeking a dedicated individual to provide exceptional customer service during night shifts. Responsibilities include check-in/check-out services, interfacing with management, and ensuring guests are informed about hotel amenities and events.

The ideal candidate will possess a strong work ethic, excellent communication and basic accounting skills, and previous Marriott experience is highly desired. A clean background check and reliable transportation are a must for this role.

Qualifications

• Previous Marriott experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.

Responsibilities

• Flexible to work 11:00 PM- 7:00 AM shifts periodically.
• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals.

Skills

Customer service skills

Communication skills

Basic accounting skills

Computer literacy

Job description

Benefits

• Competitive wages based on experience
• Paid Vacation
• 7 Paid Holidays
• Personal Leave of Absence
• 401k
• Life Insurance
• Long & Short-Term Disability

Job Duties

• Flexible to work 11:00 PM- 7:00 AM shifts periodically.
• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.

Job Requirements

• Previous Marriott experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.