Guest Service Representative (PT) - Graduate State College

schultehotelcareers; State College (Centre County); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Health insurance

Vision/Medical options

401k with company match

Paid time off

Holiday pay

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group is seeking a Guest Service Representative for Graduate by Hilton State College. You will greet guests, assist with arrivals, and provide a seamless check-in experience. The role includes upselling opportunities and maintaining a welcoming front desk environment.

Requirements include prior customer service experience and a high school diploma or GED. Daily pay and comprehensive benefits are among the perks offered to eligible team members.

Qualifications

• Prior customer service experience required.
• High School Diploma or GED required.

Responsibilities

• Greet guests and recognize them personally in a warm, authentic manner.
• Assist with arrival amenities and escort VIPs to rooms.
• Answer calls within three rings and route inquiries as needed.
• Manage cash handling and report shortages to management.
• Keep front desk area clean and organized.
• Upsell front desk services and collect IDs and payments.
• Protect guest PII data and follow procedures.
• Handle miscellaneous duties as assigned.

Skills

Computer basics

Communication skills

Time management

Guest service orientation

Education

High school diploma

Job description

Collegiate Hotel Group, is seeking a Guest Service Representative to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Prior Customer Service Experience
• High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.