Guest Service Representative-PM job

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Philadelphia International Airport (PHL) is seeking a Guest Service Representative to join their dynamic team. This full-time role involves processing guest check-ins, managing requests, and ensuring a welcoming environment. Ideal candidates possess a high school diploma and a commitment to excellent customer service, reinforcing the airport's reputation for outstanding hospitality.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience necessary.
• Entry-level role.

Responsibilities

• Process guest check-ins and confirm reservations.
• Operate switchboard and respond to guest requests.
• Complete end-of-day activities and maintain logs.

Skills

Customer Service

Communication

Problem-Solving

Education

High school diploma or G.E.D. equivalent

Job description

1 week ago Be among the first 25 applicants

Additional Information Full time, Evening Shift

Job Number 25060873

Job Category Rooms & Guest Services Operations

Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (https://www.google.com/maps?q=Philadelphia%20Marriott%20Downtown%2C%201201%20Market%20Street%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019107)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

Referrals increase your chances of interviewing at Philadelphia International Airport (PHL) by 2x

Sign in to set job alerts for “Guest Service Representative” roles.

Philadelphia, PA $16.00-$16.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Philadelphia, PA $45,000.00-$55,000.00 3 months ago

Guest Services Representative: In-person position

Guest Services Agent - The Inn at Villanova University

Guest Service Agent - Live! Hotel - Philadelphia

Front Desk Hospitality Agent (Overnight)

Customer Service Representative - State Farm Agent Team Member

Blackwood, NJ $38,000.00-$55,000.00 4 months ago

Newtown Square, PA $18.00-$18.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.