Guest Service Representative (Part Time)

UNAVAILABLE; West Allis (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a family-owned grocer as a Part-Time Guest Service Representative, where your passion for customer service and leadership will shine. This role involves ensuring a welcoming environment for guests, leading a team, and enhancing the overall shopping experience. With a commitment to community and exceptional service, this position offers a rewarding opportunity to make a daily impact. Enjoy a flexible work schedule, competitive pay, and a supportive workplace culture that values every associate's contribution. Bring your skills to a vibrant team and help create memorable experiences for our guests!

Benefits

15% Employee Discount

Weekly Pay

Vision and Dental Coverage

401(k) with Company Match

Paid Parental Leave

Fitness Reimbursement

Employee Assistance Program

Qualifications

• Excellent communication and interpersonal skills to manage a team.
• Ability to resolve guest concerns effectively and professionally.

Responsibilities

• Handle guest interactions professionally and courteously.
• Monitor guest service activities and ensure compliance.
• Manage staff schedules and adjust operations based on business needs.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Teamwork

Job description

Location : Name

West Allis

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, our treatment of guests, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) | Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you'll ensure a smooth and enjoyable experience for guests, whether assisting at the front desk, answering questions, or leading a team. Your friendly, efficient service will make a difference.

External Job Description

What You’ll Do:

• Provide Helpful Service: Handle guest interactions professionally and courteously, from greetings to addressing concerns, making a positive impact daily.
• Lead by Example: Reinforce company culture and guest service standards, guiding Guest Service associates (Service Desk, Cashiers, Baggers, Cart Runners) in daily tasks.
• Utilize Leadership Tools: Use evaluation forms, coaching cards, reference binders, and manuals to support team development.
• Oversee Operations: Monitor guest service activities, ensure compliance, and maintain cleanliness and functionality of the department.
• Support: Direct guests, manage checkout lines, and assist the team as needed.
• Monitor & Adjust: Manage staff schedules, adjust operations based on business needs, and ensure legal compliance for minor employees.
• Maintain Staffing Levels: Proactively call in additional staff during busy times or absences.
• Enforce Labor Laws: Schedule minor employees appropriately, adhering to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales and guest traffic to maximize productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed or during guest checkout responsibilities.
• Manage Lane Flow: Open additional lanes during busy periods and keep cash drawers ready.
• Track Attendance: Use the GSR Shift Report to document lateness and absences.
• Cart Management: Ensure sufficient carts are available by monitoring collection and distribution processes.
• Honor Commitments: Maintain regular attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and motivate a team.
• Problem-Solving Skills: Ability to resolve guest concerns effectively and professionally.
• Organizational Talent: Ability to prioritize tasks and adjust schedules as needed.
• Teamwork & Training: Commitment to mentoring and fostering collaboration.

Physical Demands and Work Environment:

• Ability to stand for long periods, walk, bend, stoop, and kneel regularly. Fine motor skills and coordination are required.
• Ability to lift and handle merchandise and fixtures.
• Flexibility to work varied hours, including nights, weekends, and holidays.

Work Schedule:

This part-time position may include mornings, afternoons, evenings, weekends, and holidays based on individual availability.

Join us and bring your customer service, hospitality, and leadership skills to a fast-paced, rewarding environment where you can make a difference every day!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your household.
• Weekly & Premium Pay: Paid weekly, with a $1 premium on Sundays and select holidays; full-time associates earn time and a half on Sundays and holidays.
• Advanced Scheduling: Schedules provided two weeks in advance for better planning and flexibility.
• Insurance Options: Vision and dental coverage for part-time and full-time associates.
• Support Programs: Paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Coaches for confidential support.
• Retirement Plans: 401(k) with company match and ESOP, allowing associates to share in company growth and success.

At Festival Foods, we are committed to an inclusive environment that respects all backgrounds and perspectives, strengthening our ability to serve our guests and communities.

Location

Address: 11111 W Greenfield Ave

City: West Allis

State/Province: WI

Postal Code: 53214