Guest Service Representative (Part Time)

Festival Foods; Salem Lakes (WI); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking a passionate Guest Service Representative to create a welcoming environment and assist guests at the front desk. This part-time role involves leading a team, ensuring exceptional service, and managing operations to enhance the guest experience. With flexible scheduling and a focus on community, this position offers the chance to make a meaningful impact while enjoying benefits like a grocery discount and retirement plans. Join a company that values its employees and fosters a collaborative atmosphere.

Benefits

15% Associate Discount on Groceries

Weekly Pay

Vision and Dental Insurance Options

Paid Parental Leave

Fitness Reimbursement

401(k) with Company Match

ESOP

Qualifications

• Strong leadership and communication skills to manage and motivate a team.
• Ability to resolve guest concerns professionally and efficiently.

Responsibilities

• Provide professional guest service, including greeting and assisting guests.
• Lead by example and uphold service standards while managing the team.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Organizational Skills

Teamwork

Job description

Guest Service Representative (Part Time)

Join to apply for the Guest Service Representative (Part Time) role at Festival Foods

Festival Express Market - Paddock Lake

Part-Time

About Festival Foods

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. We demonstrate this through our daily interactions, associate benefits, and programs.

Job Title: Guest Service Representative (GSR)

FLSA Status: Hourly/Non-Exempt

Reports to: Guest Services Manager

Job Summary

If you are passionate about customer service and creating a welcoming environment, this role involves assisting guests at the front desk, answering questions, and leading a team to ensure a smooth and enjoyable experience. Your friendly and efficient service will make a difference.

Responsibilities

• Provide helpful, professional guest service, including greeting guests, answering questions, and addressing concerns.
• Lead by example, uphold service standards, and guide team members (Service Desk, Cashiers, Baggers, Cart Runners).
• Utilize leadership tools such as evaluations, coaching, and manuals.
• Oversee operations, monitor activity, ensure compliance, and maintain department cleanliness.
• Support and direct guests, manage checkout lines, and assist the team as needed.
• Manage staff schedules, adjust operations based on needs, and ensure legal compliance with labor laws.
• Maintain staffing levels by proactively calling in additional team members.
• Ensure compliance with labor laws, especially regarding minors.
• Optimize scheduling based on sales and traffic.
• Communicate with shift managers to coordinate assistance and responsibilities.
• Manage lane flow, open additional checkout lanes during busy times, and keep cash drawers available.
• Track attendance and manage cart availability efficiently.
• Maintain regular attendance and support the team with other duties as assigned.

Qualifications

• Strong leadership and communication skills to manage and motivate a team.
• Problem-solving ability to resolve guest concerns professionally.
• Organizational skills to handle multiple priorities and adjust schedules.
• Teamwork and training skills to foster a collaborative environment.

Physical Demands & Work Environment

Ability to stand for long periods, walk, bend, kneel, and operate equipment. Must be able to lift and handle merchandise, and work varied hours including nights, weekends, and holidays.

Work Schedule

This is a part-time hourly position with flexible scheduling including mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Associate discount of 15% on groceries.
• Weekly pay with premium pay on Sundays and holidays.
• Advance scheduling two weeks ahead.
• Vision and dental insurance options.
• Support for total well-being, including paid parental leave, fitness reimbursement, and confidential care programs.
• Retirement plans including a 401(k) with company match and ESOP.

Festival Foods is committed to an inclusive environment and equal employment opportunities for all.

Address: 25300 75th Street, Salem, WI 53168