Guest Service Representative (Part Time)

Festival Foods; Oshkosh (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading grocery retailer as a Part-Time Guest Service Representative, ensuring guests receive exceptional service and support. This role involves assisting customers, leading a team, and managing operations, all while contributing to a welcoming environment in the store.

Benefits

15% off grocery purchases for you and household

Paid weekly with premium on Sundays and holidays

Vision and dental coverage options

Paid parental leave

401(k) with company match

Qualifications

• Strong leadership & interpersonal skills to manage a team in a fast-paced environment.
• Ability to effectively resolve guest concerns.
• Capable of managing multiple priorities.

Responsibilities

• Assist guests and provide helpful service throughout their shopping experience.
• Lead by example and support Guest Service associates in operations.
• Ensure adherence to procedural compliance and maintain department functionality.

Skills

Communication

Problem-Solving

Organizational Skills

Teamwork

Job description

Location: Oshkosh

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, how we treat our guests, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR)
Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction matters? As a Guest Service Representative, you will play a key role in ensuring a smooth and enjoyable guest experience. Your responsibilities include assisting guests at the front desk, answering questions, and leading a team, all while providing friendly, efficient service.

Job Description

What You’ll Do:

• Provide Helpful Service: Handle guest interactions with professionalism and care, including greetings, answering questions, and addressing concerns, to make a positive impact daily.
• Lead by Example: Reinforce company culture, uphold service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize Leadership Tools: Use evaluation forms, coaching tools, and manuals to support team development and operational standards.
• Oversee Operations: Monitor guest service activities, ensure procedural compliance, and maintain department cleanliness and functionality.
• Support: Direct guests, manage checkout lines, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure legal compliance for minor employees.
• Maintain Staffing Levels: Proactively call in additional team members during absences or busy periods.
• Enforce Labor Laws: Schedule minor employees appropriately for breaks and clock-outs, adhering to legal guidelines.
• Optimize Scheduling: Adjust daily staff schedules based on sales and guest traffic to maximize productivity.
• Communicate with Shift Managers: Notify them when assistance is needed or when handling guest service responsibilities.
• Manage Lane Flow: Open additional checkout lanes during busy times and keep cash drawers available.
• Track Attendance: Use the GSR Shift Report to document lateness and absences.
• Cart Management: Ensure sufficient carts are available by monitoring collection and distribution processes.
• Honor Commitments: Maintain regular attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills: Ability to resolve guest concerns professionally and effectively.
• Organizational Talent: Capable of managing multiple priorities and adjusting schedules as needed.
• Teamwork & Training: Commitment to mentoring others and fostering collaboration.

Physical Demands and Work Environment

The physical demands include standing for long periods, walking, bending, kneeling, and manual dexterity. Ability to handle merchandise, operate equipment, and work varied hours including nights, weekends, and holidays.

Work Schedule

This part-time position may include mornings, afternoons, evenings, weekends, and holidays based on individual availability.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly & Premium Pay: Paid weekly, with a $1 premium on Sundays and select holidays. Full-time associates earn time and a half on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning.
• Insurance: Vision and dental coverage options for part-time and full-time associates.
• Support Programs: Paid parental leave, fitness reimbursement, Employee Assistance Program, and more.
• Retirement Plans: 401(k) with company match and Employee Stock Ownership Plan, offering shares based on tenure and earnings.

Festival Foods is committed to an inclusive environment and equal employment opportunities for all.

Address

2415 Westowne Avenue, Oshkosh, WI 54904