Guest Service Representative (Full Time)

UNAVAILABLE; Manitowoc (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Festival Foods is seeking a Full-Time Guest Service Representative in Manitowoc. This role focuses on providing excellent customer service and leading a team in a fast-paced environment, ensuring all guests receive top-notch assistance. Candidates should possess strong leadership skills and a passion for hospitality to create a welcoming atmosphere for guests.

Benefits

15% associate discount on grocery purchases

Weekly pay

Vision & Dental Insurance

401(k) with company match

Paid parental leave

Qualifications

• Strong leadership and excellent communication skills.
• Ability to manage multiple priorities.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Provide excellent guest service and manage team operations.
• Monitor guest service activities and maintain department functionality.
• Support team members and manage staff schedules as needed.

Skills

Leadership

Problem-Solving

Communication

Teamwork

Job description

Location : Name

Manitowoc

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. You’ll see this in our daily interactions, how we treat our guests, and in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Full-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) | Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you will play a key role in ensuring a smooth and enjoyable guest experience. Your responsibilities include assisting guests at the front desk, answering questions, and leading a team. Your friendly, efficient service will make a difference.

External Job Description

What You’ll Do:

• Provide Helpful Service: Offer excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, Cart Runners) in daily operations.
• Utilize Leadership Tools: Use tools like evaluations, Coach’s Reminder Cards, daily reports, reference binders, and the Guest Service OPPS Manual.
• Oversee Operations: Monitor guest service activities, ensure team compliance, and maintain department cleanliness and functionality.
• Support: Direct guests, manage checkout lines, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adjust operations based on business needs, and ensure compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when necessary.
• Enforce Labor Laws: Schedule minor employees appropriately for breaks, lunches, and clock-out times, following legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed or when handling guest service responsibilities.
• Manage Lane Flow: Open additional checkout lanes during busy periods and keep a cash drawer available if necessary.
• Track Attendance: Use the GSR Shift Report to document lateness or absences.
• Cart Management: Ensure sufficient carts by monitoring collection and running processes efficiently.
• Honor Commitments: Maintain regular, timely attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and inspire a team.
• Problem-Solving Skills: Ability to resolve guest concerns professionally.
• Organizational Talent: Manage multiple priorities and adjust schedules as needed.
• Teamwork & Training: Mentor others and foster a collaborative environment.

Physical Demands and Work Environment:

• Ability to stand for long periods, walk, bend, stoop, and kneel. Fine motor skills and eye-hand-foot coordination are required.
• Ability to handle merchandise, fixtures, and perform all functions listed above.
• Work hours may include nights, weekends, and holidays.

Work Schedule:

This is a full-time position with a schedule that may include mornings, afternoons, evenings, weekends, and holidays based on individual availability.

Join our team and bring your customer service, hospitality, and leadership skills to a fast-paced, rewarding environment where you can make a difference every day!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your household.
• Weekly & Premium Pay: Weekly pay, with a $1 premium on Sundays and select holidays for part-time associates, and time-and-a-half for full-time associates on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning.
• Vision & Dental Insurance: Available for part-time and full-time associates.
• Support & Well-being: Includes paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Care Coaches.
• Retirement Savings: 401(k) with company match and ESOP plan for company ownership sharing.

At Festival Foods, we are committed to a respectful, inclusive environment that values diversity and equal opportunity. We strive to recruit, develop, and retain talented, service-oriented associates.

Location : Address

2151 South 42nd St

Location : City

Manitowoc

Location : State/Province

WI

Location : Postal Code

54220

Indeed

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