Customer Service Representative

Tiff's Treats Cookie Delivery; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Tiff's Treats is hiring Customer Service Representatives for full-time and part-time roles. In this position, you will ensure exceptional experiences for customers by helping them navigate orders and solve issues. Training is mandatory and the role requires reliable internet access as you will be working remotely.

Benefits

Health, Dental, and Vision insurance after 90 days

Paid personal/sick time

401k program after 6 months

Qualifications

• 1+ years of customer service experience.
• Solid computer skills, ideally with PureCloud, Slack, and Google Chrome.
• Excellent typing speed and accuracy.

Responsibilities

• Assist customers with orders and troubleshoot concerns.
• Ensure effective resolutions with a positive attitude.
• Handle a steady stream of calls efficiently.

Skills

Customer Service

Communication

Bilingual (English/Spanish)

Tools

PureCloud

Slack

Google Chrome

Job description

Tiff's Treats: Customer Service Representative – Full-time & Part-time

Location: Remote in Austin, TX (initial on-site training at Tiff's Treats Command Center)

Department Hours

• Monday-Friday: 7:00 AM - 12:00 AM
• Saturday & Sunday: 8:00 AM - 12:00 AM
  
  

We are hiring for both full-time and part-time schedules. Candidates must have availability to work within these hours.

Starting Pay: $16.00/hour + Benefits

• Health, Dental, and Vision insurance (for full-time employees, after 90 days)
• Paid personal/sick time
• 401k program (after 6 months)
  
  

Training Details

• Monday - Friday; June 9th - June 20th
• Mandatory in-person training
  
  

About The Role

As a Customer Service Representative at Tiff's Treats, you'll play a key role in delivering an exceptional experience to our customers. Whether full-time or part-time, you’ll be an important part of our team, helping customers navigate their orders, answering their questions, and solving any issues that arise—all while working remotely.

In This Role, You Will

• Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings.
• Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions.
• Be a brand champion, creating a friendly and welcoming experience with every customer interaction.
• Handle customer interactions efficiently, whether you're managing a steady stream of calls or focusing on key issues during your shift.
  
  

Work From Home Requirements

• Reliable high-speed internet connection.
• Quiet and distraction-free workspace.
• Chromebook/laptop and headset (provided after training).
• Must be able to make it to out Austin office within an hour at any time.
  
  

Qualifications

• 1+ years of customer service experience, ideally in a contact center or retail environment.
• Solid computer skills, including experience with tools like PureCloud, Slack, and Google Chrome.
• Excellent typing speed and accuracy.
• Bilingual (English/Spanish) skills are a plus.
  
  

Key Responsibilities

• Adhere to all customer service policies and guidelines.
• Consistently meet or exceed performance goals and KPIs as set by management.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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