Guest Service Representative (Part Time)

Festival Foods; Menasha (WI); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking a Part-Time Guest Service Representative to join their vibrant team. This role is perfect for individuals passionate about customer service and creating welcoming environments. You'll be responsible for ensuring smooth guest experiences, leading a team, and maintaining high service standards. With a commitment to community and employee satisfaction, this company offers a supportive atmosphere where your contributions will be valued. If you're looking to make a real impact in a dynamic setting, this opportunity is for you!

Benefits

15% Associate Discount

Weekly Pay

Vision & Dental Insurance

401(k) with Company Match

Paid Parental Leave

Fitness Reimbursement

Qualifications

• Strong leadership and communication skills to manage a team.
• Ability to resolve guest concerns professionally and effectively.

Responsibilities

• Deliver excellent guest service through friendly greetings and addressing concerns.
• Monitor guest service activities and ensure team compliance.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Teamwork

Organizational Skills

Education

High School Diploma

Job description

Location : Name

Menasha

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, guest treatment, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) Mornings! Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you'll ensure a smooth and enjoyable guest experience, whether assisting at the front desk, answering questions, or leading a team. Your friendly, efficient service will make a difference.

Job Description

What You’ll Do:

• Provide Helpful Service: Deliver excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Lead by Example: Reinforce company culture, uphold service standards, and guide team members such as Service Desk staff, Cashiers, Baggers, and Cart Runners.
• Utilize Leadership Tools: Use tools like ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Binders, and Guest Service OPPS Manual.
• Oversee Operations: Monitor guest service activities, ensure team compliance, and maintain department cleanliness and functionality.
• Support: Direct guests, manage checkout lines, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively manage coverage by calling in additional team members during absences or busy periods.
• Enforce Labor Laws: Schedule minor employees appropriately for breaks, lunches, and clock-outs, adhering to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic for maximum productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed or when handling guest service responsibilities.
• Manage Lane Flow: Open additional checkout lanes during busy times and keep cash drawers available as necessary.
• Track Attendance: Use the GSR Shift Report to document lateness or absences.
• Cart Management: Ensure sufficient carts are available through effective collection and running processes.
• Honor Commitments: Maintain regular, timely attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and motivate a team in a fast-paced environment.
• Problem-Solving Skills: Ability to resolve guest concerns professionally and effectively.
• Organizational Talent: Capacity to prioritize and adjust schedules to meet demands.
• Teamwork & Training: Commitment to mentoring others and fostering collaboration.

Physical Demands and Work Environment:

• Ability to stand for long periods, walk, bend, stoop, and kneel regularly. Fine finger and manual dexterity are required to operate equipment.
• Physical ability to lift and handle merchandise and fixtures, including moving boxes.
• Availability to work varied hours, including nights, weekends, and holidays.

Work Schedule:

This part-time position may include mornings, afternoons, evenings, weekends, and holidays, based on individual availability.

Join us and bring your customer service, hospitality, front desk, and leadership skills to a dynamic, rewarding environment where you can make a real impact daily!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Paid weekly, with a $1 premium per hour on Sundays and select holidays. Full-time associates earn time and a half on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance: Available for part-time and full-time associates, with multiple options.
• Support: Includes paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Care Coaches for confidential support.
• Save for Your Future: Offers a 401(k) with company match and an Employee Stock Ownership Plan (ESOP) providing ownership shares based on service and earnings.

At Festival Foods, we are committed to an inclusive environment and equal opportunity employment, aiming to recruit, develop, and retain talented, service-oriented team members.

Address

1355 Oneida St

City

Menasha

State

WI

Postal Code

54952