Part Time Guest Service Representative

Festival Foods; De Pere (WI); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team as a Guest Service Representative at a well-respected grocery chain. This part-time role emphasizes exceptional guest service, leadership, and teamwork. You'll be responsible for ensuring a positive shopping experience, supporting your team, and managing operations efficiently. With flexible shifts and a commitment to community values, this position offers a unique opportunity to contribute to a welcoming environment while enjoying benefits like grocery discounts and insurance options. If you're passionate about service and teamwork, this role is perfect for you!

Benefits

15% Grocery Discount

Weekly Pay

Premium Pay on Sundays and Holidays

Vision Insurance

Dental Insurance

Parental Leave Support

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Qualifications

• Excellent communication skills to manage and motivate a team.
• Ability to resolve guest concerns professionally.

Responsibilities

• Provide excellent guest service through friendly greetings.
• Monitor guest service activities and ensure compliance.
• Manage scheduling and adjust staff based on business needs.

Skills

Leadership

Problem-Solving

Organizational Skills

Teamwork

Job description

Join to apply for the Part Time Guest Service Representative role at Festival Foods

De Pere, WI

Part-Time

About Festival Foods

We are a Wisconsin family- and employee-owned grocer committed to community service and providing exceptional guest experiences. We operate over 40 supermarkets across Wisconsin.

Job Title: Guest Service Representative (GSR)

Reports To: Guest Services Manager

Availability: 2:30 pm to 11:00 pm

Responsibilities

1. Provide Helpful Service: Offer excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism.
2. Lead by Example: Reinforce company culture, uphold service standards, and guide team members at the Service Desk, Cashiers, Baggers, and Cart Runners.
3. Utilize Leadership Tools: Use evaluation and coaching tools to support staff development.
4. Oversee Operations: Monitor guest service activities, ensure compliance, and maintain department cleanliness.
5. Support and Direct Guests: Manage checkout lines and assist team members as needed.
6. Manage Scheduling: Adjust staff schedules based on business needs while ensuring compliance with labor laws.
7. Maintain Staffing Levels: Proactively call in additional staff during busy times.
8. Enforce Labor Laws: Schedule minor employees appropriately, respecting legal guidelines.
9. Optimize Scheduling: Adjust daily schedules based on sales and guest traffic.
10. Communicate Effectively: Notify shift managers of assistance needs and handle guest service responsibilities efficiently.
11. Manage Lane Flow: Open additional checkout lanes during busy periods and keep a cash drawer ready for use.
12. Track Attendance: Use the GSR Shift Report to document lateness and absences.
13. Cart Management: Ensure sufficient carts are available and efficiently managed.
14. Honor Commitments: Maintain regular attendance and provide notice for absences.
15. Support the Team: Perform other duties as assigned.

Qualifications

• Strong Leadership: Excellent communication and interpersonal skills to manage and motivate a team.
• Problem-Solving Skills: Ability to resolve guest concerns professionally.
• Organizational Talent: Capable of managing multiple priorities and adjusting schedules.
• Teamwork & Training: Committed to mentoring others and fostering collaboration.

Physical Demands & Work Environment

Must be able to stand for long periods, walk, bend, stoop, kneel, and operate equipment with manual dexterity. Ability to work varied hours, including nights, weekends, and holidays.

Work Schedule

This is a part-time position with flexible shifts including mornings, afternoons, evenings, weekends, and holidays based on availability.

Why You'll Love It Here

• 15% Grocery Discount
• Weekly Pay & Premium Pay on Sundays and Holidays
• Two-Week Advanced Scheduling
• Vision & Dental Insurance
• Support for Well-being and Parental Leave
• Retirement Plans including 401(k) and ESOP

At Festival Foods, we are committed to diversity, inclusion, and equal employment opportunities, welcoming individuals from all backgrounds to join our team.