Guest Service Representative/Night Auditor

Brandt Holdings Co; Atlanta (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company is seeking a Guest Service Representative/Night Auditor to oversee hotel operations during overnight hours. This role requires a friendly and personable individual to manage guest interactions, check-ins, and check-outs, alongside handling market sales and guest services. Ideal candidates are detail-oriented and comfortable working independently, with prior experience preferred.

Benefits

PTO with immediate accrual

Access 50% of wages prior to payday

Discount program for rentals and travel

Hotel Discounts Worldwide

Health Insurance

Dental Insurance

Vision Insurance

401(k) with immediate match

Qualifications

• High School Graduate or GED required.
• Proficient in English with good communication skills.
• Knowledge of hotel front desk operations and procedures.

Responsibilities

• Ensure every guest is greeted and welcomed upon arrival.
• Register guests to the hotel, verifying reservation and payment.
• Assist in resolving guest complaints during shifts.

Skills

Customer Service

Communication

Problem Solving

Education

High School Graduate or GED

Tools

MS Office

Job description

As Guest Service Representative/Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you! THIS IS A COMBINATION OF OF DAYTIME FRONT DESK AND NIGHT AUDIT SHIFTS, PRIOR OPERA/IHG BRAND EXPERIENCE WITH OPEN AVAILABILITY REQUIRED!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA