Guest Service Representative/Night Auditor

Brandt Hospitality Group; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality group seeks a reliable Guest Service Representative/Night Auditor for overnight shifts in Atlanta. This role requires effective guest interaction, management of front desk operations, and the ability to handle financial transactions. Ideal candidates will have experience in the hotel industry and a strong commitment to customer service.

Benefits

PTO with immediate accrual

Access 50% of your wages prior to payday

Discount program for various services

Hotel Discounts Worldwide

Health, Dental, and Vision Insurance

Life Insurance Options

401(k) with immediate match

Double Time for Holidays Worked

Employee Assistance Program (EAP)

Qualifications

• Knowledge of front desk operations and procedures, and hotel services.
• Ability to work independently and in a team environment.
• Proficiently speak, read, write, and comprehend English.

Responsibilities

• Manage hotel operations during overnight hours.
• Ensure guest satisfaction and handle check-in/check-out processes.
• Process cash drawer transactions and maintain accurate records.

Skills

Customer Service

Communication

Independence

Mathematical Aptitude

Education

High School Graduate or GED

Tools

MS Office

Job description

As Guest Service Representative/Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you! THIS IS A COMBINATION OF OF DAYTIME FRONT DESK AND NIGHT AUDIT SHIFTS, PRIOR OPERA/IHG BRAND EXPERIENCE WITH OPEN AVAILABILITY REQUIRED!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA