Guest Service Representative- Hotel- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment; Maricopa (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Guest Service Representative- Hotel- Full Time at Harrah's Ak-Chin Casino. You will check guests in/out, handle cashier duties, and inform guests about shows, services, and amenities.

Strong customer service, English fluency, and computer skills are required, with the ability to work flexible hours and maintain a polished appearance. The role emphasizes energetic, outgoing personalities and the ability to assist guests efficiently in a fast-paced

Qualifications

• High School Diploma or GED required.
• Must have customer service experience.
• Computer experience and proficiency in common computer applications and Internet use.
• Must be able to speak, read, write and understand English.
• Must be able to work flexible hours and be open to corrective feedback and direction.

Responsibilities

• Checks guest in and out of hotel following established procedures.
• Acts as hotel cashier with accurate record keeping and cash handling.
• Informs guests of shows, facilities, services and room amenities.
• Assists guests with special requests and presents options when needed.
• Answers phone professionally and assists guests with questions/concerns.

Skills

Customer service experience

English proficiency

Computer literacy

Education

High School Diploma or GED

Job description

Guest Service Representative- Hotel- Full Time (Harrah's Ak-Chin Casino)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.

How You Will Create the Extraordinary

Checks guest in and out of hotel following established procedures

Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.

Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.

Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met.

Follow up with each guest as needed.

Assist guests with information about local area attractions

Answers phone professionally and energetically and assist guests with questions/ concerns.

Proactively checks reservations for accuracy to ensure seamless service.

Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift.

Must be able to lift 50 pounds.

Must be able to stand up to 10 hours per day.

Maintains a clean and spotless work area.

Outgoing personality.

Aids guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.

What You Will Need

High School Diploma or GED required

Must have customer service experience.

Computer experience and proficiency in common computer applications and Internet Use is required.

Must be able to speak, read, write and understand English.

Must possess the ability to add, subtract, multiply and divide.

Must present a polished, impeccable appearance and a professional demeanor.

Must perform duties with a sense of urgency.

Must be able to work flexible hours and be open to corrective feedback and direction.

Must be personable and energetic.

Ability to handle large/heavy items up to 50 pounds.

Must be able to sit, stand, bend, squat, walk and run.

Must be able to stand up to 10 hours per day.

Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke

Must be able to work at a fast pace, efficiently.

Must be able to respond to visual, olfactory and aural cues.

Must be able to operate in mentally and physically stressful situations

Must be able to work a flexible schedule including weekends, evenings and holidays

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.