Front Services Supervisor - Full Time (Harrahs LV)

Caesars Entertainment; Las Vegas (NV); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corporation seeks a Front Services Supervisor for Harrah's Las Vegas to lead front service teams and ensure exemplary guest experiences in a fast-paced, on-site setting. The role emphasizes scheduling, labor cost control, and adherence to policy while maintaining high service standards.

The ideal candidate will have hotel-related supervisory experience, strong communication, and the ability to work all shifts in a high-volume hospitality environment.

Formación

• Hotel environment supervisory/management experience preferred.
• Minimum three years supervisory or management experience in a hotel environment.
• Two to three years customer service experience required, with hospitality focus.

Responsabilidades

• Administer, direct, lead, manage, organize, plan, and supervise Front Service functions.
• Schedule employees while controlling labor costs and maintaining guest service levels.
• Manage departmental budgetary guidelines and expenses.
• Supervise employees including performance reviews, discipline, and recognition.
• Provide feedback to employees and handle special projects as assigned.

Conocimientos

Supervisory experience

Customer service

Budgeting

Leadership

Communication skills

MS Word

MS Excel

Teamwork

Scheduling

Educación

Business or Hotel related degree

Herramientas

MS Word

MS Excel

Descripción del empleo

Front Services Supervisor - Full Time (Harrahs LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to all guests. Performs all duties in accordance with Caesars Entertainment policies.

How You Will Create the Extraordinary

• Ensures consistent, high-quality service standards are maintained in the Front Services area.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Must be able to understand and manage within the departmental budgetary guidelines.
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Provides positive feedback to employees, as well as, corrective feedback to negative actions.
• Handles special projects and other job duties as assigned.

What You Will Need

• Business or Hotel related degree is desired.
• Minimum three years previous supervisory or management experience in a hotel environment preferred.
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to get along well with co-workers and work as a team.
• PC literate with a working knowledge of Microsoft’s Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.

Leadership: Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.

Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.

Planning, Prioritizing & Goal Setting: Able to prepare for emerging customer needs; manage multiple projects daily; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.

Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Visioning: Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market; identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.

Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

Decision Making & Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

Energizing Others: Able to exhibit a can-do approach and inspire employees to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.

Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Able to work and quickly maneuver inside and outside, sometimes in heat in excess of 115 degrees or cold in excess of 10 degrees.
• Able to stand, walk, and sit for extended periods of time.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.
• Able to run on level surfaces, as well as up and down stairs.
• Able to drive all types of passenger vehicles with automatic or manual transmissions in a safe and timely fashion.
• Able to respond to visual and aural cues.
• Able to speak English clearly.
• Must be able to work in an environment with fumes or airborne particles.

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.