Guest Service Representative - Graduate Cincinnati

Schulte Hospitality Group; Cincinnati (OH); On-site; USD 30,000 - 37,000; Full time

Job summary

A leading hospitality group is seeking a Guest Service Representative for Graduate Cincinnati. This role involves welcoming guests, managing front desk operations, and ensuring exceptional service. Ideal candidates should possess prior customer service experience, a high school diploma, and strong communication skills. Comprehensive benefits include daily pay, health insurance options, and paid time off.

Benefits

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access

401k plan + company match

Paid time off for eligible team members

Discounted hotel rooms

Qualifications

• Prior Customer Service Experience required.
• High School Diploma/GED preferred.

Responsibilities

• Greets guests and provides personal recognition.
• Reviews arrival list and prepares welcome amenities.
• Resolves guest complaints professionally.

Skills

Communication

Time Management

Customer Service

Education

High School Diploma/GED

Tools

Basic Computer Skills

Job description

Description

Collegiate Hotel Group ,is seeking a Guest Service Representative to join Graduate Cincinnati by Hilton and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

• Reviews arrival list daily andassistsin preparing,assemblingand deliveringwelcome amenities

• Escort VIPs to room and check them in prior to arrival

• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

• Responsible for issued bank - count bank at beginning and end of shift.

• Ensure that all cash drops are donein accordance withproper cash handling procedures and report all cash over/ shorts to management

• Maintains front desk area to be clean and organized

• Assistingwith lobby activation as needed

• Utilize proper procedures when handling guest PPI data

• Understands the key points to communicate for a Graduate Arrival experience

• Follows through and feels ownership of guest requests

• Resolves guest complaints in a professional and efficient manner

• Activelyparticipatesin Front Desk upsell program

• Always retrieve necessary identification documents and form of payment upon guest arrival

• Other duties as assigned

EDUCATION AND EXPERIENCE

• Prior Customer Service Experience

• High School Diploma/GED

KNOWLEDGE,SKILLSAND ABILITIES

• Basic computer skills

• Ability to communicate effectively verbally and in writing

• Ability to exceed expectations of guests and team members

• Excellent time management skills

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!

• Free telemedicine and virtual mental health care access for all team members starting day one!

• Multiple health insurance and life insurance options

• 401k plan + company match

• Paid time off for eligible team members

• Holiday pay/ paid holidays

• Pet insurance

• Employee Assistance Program

• Discounted hotel rooms

• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.