Claims Customer Service Rep. I

Davita Inc.; Cincinnati (OH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in insurance is seeking a Claims Customer Service Representative. The role involves answering inbound claims calls, documenting claims details, and providing customer support while maintaining a hybrid work schedule. Join a recognized workplace that offers robust employee benefits including comprehensive medical plans and a strong retirement savings plan.

Benefits

Competitive Compensation

Comprehensive Medical benefits

401k plan with employer match

Paid time off starting at 24 days

Tuition assistance and educational bonuses

Health and wellness programs

Paid time off to volunteer

Qualifications

• Excellent communicator with strong customer service skills.
• Ability to learn quickly and pay attention to detail.
• Highly motivated and able to efficiently multi-task.

Responsibilities

• Answer high volume inbound calls regarding claims.
• Capture detailed information for newly reported claims.
• Assist with inquiries on claim status and pending documentation.

Skills

Communication

Customer Service

Attention to Detail

Multi-tasking

Motivation

Job description

Claims Customer Service Rep. I

Company



American Modern Insurance Group




Location



Cincinnati
, United States

American Modern Insurance Group is recruiting for a remote Customer Service Representative for our inbound Claims contact center. As our customer service representative, you will answer high volume inbound calls, focusing on capturing detailed information for newly reported claims as well as answering questions on claims previously reported. May also answer inquiries pertaining to settlement, status and pending documentation.

This position has a hybrid schedule, 40-50% of the time in the office in Amelia OH and the remaining working from home. The hours will be Monday-Friday 10am - 7pm EST. Overtime during catastrophes is required.

This position may be a good fit, if you:

• Are an excellent communicator
• Have strong customer service skills
• Learn quickly
• Have good attention to detail
• Efficiently multi-task
• Are highly motivated and driven

American Modern Insurance Group has been recognized as a 2024 Top Workplace USA status four years in a rows as well as Top Workplace Employer in Cincinnati since 2013. If you're looking for a rewarding career at a growing company with a true career path, it's time to claim your future with the American Modern claims department.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Competitive Compensation
• Comprehensive Medical benefits, vision and dental insurance plans
• Eligibility to receive a yearly bonus as a Munich Re employee
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded.
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
• A variety of health and wellness programs provided at no cost.
• Tuition assistance and educational achievement bonuses.
• A corporate matching gifts program that further enhances your charitable donation.
• Paid time off to volunteer in your community.

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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