Customer Service Representative - Cincinnati, OH

Universal Energy Solutions; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the energy industry is seeking a Customer Service Representative in Cincinnati, OH. The role focuses on providing exceptional service by managing customer inquiries and maintaining relationships, with opportunities for rapid advancement and professional training. Ideal candidates will possess strong communication skills and a customer-focused attitude.

Benefits

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Qualifications

• Prior customer service or sales experience.
• Ability to handle difficult customers with professionalism.

Responsibilities

• Respond to customer inquiries and provide information about products and services.
• Maintain accurate customer records and collaborate with teams to resolve issues.

Skills

Communication

Problem Solving

Interpersonal Skills

Multitasking

Education

High school diploma or equivalent

Job description

Customer Service Representative - Cincinnati, OH

Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are seeking a dedicated and customer-oriented Customer Service Representative to join our team at our Cincinnati, OH location. As a Customer Service Representative, you will be the primary point of contact for our valued customers in the Cincinnati area, ensuring their needs are met and providing exceptional service.

At Universal Energy Solutions, we prioritize customer satisfaction and strive to deliver the best service in the industry. Your role will involve handling customer inquiries, resolving concerns, and providing product and service information. You will play a crucial role in maintaining strong customer relationships in Cincinnati and supporting our mission of delivering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in an outside sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Requirements

• Prior customer service or sales experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle difficult or irate customers with professionalism and empathy.
• Knowledge of the energy industry is a plus.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Residence in or near the Cincinnati, OH area.

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum

This job is active and accepting applications.