Customer Service Representative- Part Time

CareStar; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

CareStar, a leader in Long-Term Care Case Management, is seeking a motivated Customer Service Representative to enhance community services in Cincinnati. The role involves managing service eligibility calls, ensuring HIPAA compliance, and providing excellent customer support in a dynamic environment. Join a team dedicated to improving lives!

Qualifications

• Minimum one year of experience in telephone customer service with high call volume preferred.
• Knowledge of medical terminology is required.
• Strong communication skills (verbal and written) necessary.

Responsibilities

• Complete calls to assess eligibility for community services.
• Send and receive documents while ensuring HIPAA compliance.
• Participate in cross-training efforts for administrative tasks.

Skills

Interpersonal skills

Verbal communication

Written communication

Medical terminology knowledge

Education

High School Diploma or GED

Job description

Ready to join a growing company whose work profoundly impacts people’s lives in their community, offering an excellent learning environment, opportunities to advance, and the chance to work alongside talented business leaders and professionals? CareStar, Inc. is seeking a Customer Services Representative in the Administrative Department. The Customer Service Representative will coordinate the Support Services Pool by utilizing in-depth knowledge of company functions to effectively schedule assessments and provide support services to internal and external clients.

THE POSITION

CareStar is looking for motivated individuals who:

• Complete calls to assess eligibility of participants according to program-specific criteria and timeframes. Refer non-eligible participants to appropriate community resources.
• Explain criteria and application processes for waiver programs, Medicaid Services, and other community programs to callers in need of services.
• Adhere to all HIPAA regulations to ensure confidentiality of consumer and employee information.
• Send documents to consumers, home care team members, and callers with 100% accuracy to ensure HIPAA compliance, including clinical documentation, waiver applications, and instructions.
• Investigate returned documents for correct addresses; update consumer database; notify case managers or providers of needed changes.
• Email accurate, complete information from callers to company employees; document all calls in the electronic Caller Log per protocol.
• Participate in, and occasionally lead, cross-training efforts to ensure adequate coverage for administrative tasks.
• Adhere to the CareStar Rule and comply with company policies and procedures.
• Maintain confidentiality of patient information; unlawful disclosures will be treated as serious disciplinary offenses.
• Follow the Acceptable Use Policy when using company information systems.
• Possess a High School Diploma or GED, with knowledge of medical terminology.
• Have at least one year of experience in telephone customer service with high call volume and data entry preferred.
• Provide excellent customer service with effective interpersonal, verbal, and written communication skills, both independently and as part of a team.

THE LOCATION

This position is based in Cincinnati, Ohio.

THE COMPANY

Founded in 1988 in Cincinnati, Ohio, CareStar’s mission is to improve communities by improving lives. We are industry leaders in Long-Term Care Case Management, Assessment, Population Health Management, and Software Development Solutions.

Join a team that values and challenges you! If interested, apply today at CareStar’s career page: www.carestar.com/careers.