Guest Service Representative (Full Time)

Festival Foods; Hartford (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Full-Time Guest Service Representative, where your passion for customer service will shine. This role involves creating a welcoming environment, leading by example, and ensuring a smooth guest experience. You'll play a crucial role in managing operations, mentoring team members, and optimizing service delivery. With a commitment to exceptional service and a supportive work culture, this position offers a unique opportunity to make a positive impact in a vibrant community. If you're ready to take the next step in your career, this is the perfect place for you!

Benefits

15% Associate Discount

Weekly Pay

Vision Insurance

Dental Insurance

Paid Parental Leave

Fitness Reimbursement

401(k) with Company Match

Employee Assistance Program

Qualifications

• Passionate about customer service and creating a welcoming environment.
• Strong leadership and communication skills to motivate a team.

Responsibilities

• Greet guests and address concerns with professionalism.
• Manage checkout lines and assist team members as needed.
• Monitor guest service activities and ensure compliance.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Teamwork

Job description

Location: Hartford, WI

Position Type: Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, guest treatment, and extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Full-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR)
Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you'll ensure a smooth and enjoyable guest experience, whether at the front desk, answering questions, or leading a team. Your friendly, efficient service will make a difference.

Job Description

What You’ll Do:

• Provide Helpful Service: Greet guests, answer questions, address concerns with professionalism and care, making a positive impact daily.
• Lead by Example: Reinforce company culture, uphold service standards, and guide team members in daily operations.
• Utilize Leadership Tools: Use evaluation forms, coaching cards, reference binders, and manuals to support team development.
• Oversee Operations: Monitor guest service activities, ensure compliance, and maintain department cleanliness and functionality.
• Support: Manage checkout lines, direct guests, and assist team members when needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure legal compliance.
• Maintain Staffing Levels: Call in additional staff during busy times or absences.
• Enforce Labor Laws: Schedule minor employees appropriately, respecting legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales and guest traffic for productivity.
• Communicate with Shift Managers: Notify when assistance is needed and coordinate guest service responsibilities.
• Manage Lane Flow: Open or close checkout lanes as needed, keep cash drawer ready.
• Track Attendance: Use shift reports to record lateness or absences.
• Cart Management: Ensure sufficient carts by monitoring collection and distribution.
• Honor Commitments: Maintain regular attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication, interpersonal skills, and ability to motivate a team.
• Problem-Solving Skills: Resolve guest concerns professionally and effectively.
• Organizational Talent: Manage multiple priorities and adjust schedules as needed.
• Teamwork & Training: Mentor others and foster collaboration.

Physical Demands and Work Environment

The physical demands include standing for long periods, walking, bending, kneeling, and manual dexterity. Ability to handle merchandise, work varied hours including nights, weekends, and holidays.

Work Schedule

This full-time position may require mornings, afternoons, evenings, weekends, and holidays, depending on individual availability.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off groceries for you and your household.
• Weekly Pay & Premium Pay: Weekly wages, with extra pay on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance.
• Vision & Dental Insurance: Available for part-time and full-time associates.
• Support: Paid parental leave, fitness reimbursement, Employee Assistance Program, and more.
• Retirement Plans: 401(k) with company match and ESOP for ownership sharing.

We are committed to an inclusive environment and equal opportunity employment, recruiting talented individuals from all backgrounds.

Address

1275 Bell Ave, Hartford, WI 53027