Guest Service Representative (Full Time)

Festival Foods; Green Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading grocery store as a Full-Time Guest Service Representative in Green Bay. You will ensure guests have a smooth experience by providing excellent service, leading a team, and managing operations. This role offers a dynamic environment where your customer service skills can shine.

Benefits

15% off groceries

Weekly pay with premium

Vision & Dental Insurance

Paid parental leave

401(k) with company match

Qualifications

• Strong leadership and communication skills.
• Ability to resolve guest concerns professionally.
• Manage multiple priorities and adjust schedules.

Responsibilities

• Provide excellent guest service and lead the Guest Service team.
• Monitor guest service activities and ensure compliance.
• Manage staff schedules and enforce labor laws.

Skills

Leadership

Problem-Solving

Organizational Skills

Teamwork

Job description

Location: Name

Suamico

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, our treatment of guests, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Full-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) | Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you will play a key role in ensuring guests have a smooth and enjoyable experience. Your responsibilities include assisting at the front desk, answering questions, and leading a team. Your friendly and efficient service will make a difference.

Job Description

What You’ll Do:

• Provide Helpful Service: Offer excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Lead by Example: Reinforce company culture, uphold service standards, and guide Guest Service team members (Service Desk, Cashiers, Baggers, and Cart Runners).
• Utilize Leadership Tools: Use tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Reference Information Binders, and the Guest Service OPPS Manual.
• Oversee Operations: Monitor guest service activities, ensure team compliance, and maintain cleanliness and functionality of the department.
• Support: Direct guests, manage checkout lines, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure compliance with labor laws for minor employees.
• Maintain Staffing Levels: Manage coverage proactively by calling in additional staff when needed.
• Enforce Labor Laws: Schedule minor employees appropriately for breaks and clock-outs, adhering to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales and guest traffic to ensure productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed, especially at checkout lanes.
• Manage Lane Flow: Open additional checkout lanes during busy periods and keep cash drawers available.
• Track Attendance: Use the GSR Shift Report for documenting lateness or absences.
• Cart Management: Ensure sufficient carts are available through monitoring and efficient processes.
• Honor Commitments: Maintain regular, timely attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication, interpersonal skills, and the ability to inspire a team.
• Problem-Solving Skills: Ability to resolve guest concerns professionally.
• Organizational Talent: Manage multiple priorities and adjust schedules as needed.
• Teamwork & Training: Mentoring and fostering collaboration.

Physical Demands and Work Environment:

• Ability to stand for long periods, walk, bend, kneel, and operate equipment with fine and broad manual dexterity.
• Ability to handle merchandise, fixtures, and perform all essential functions.
• Work hours include nights, weekends, and holidays as needed.

Work Schedule:

This full-time position may require mornings, afternoons, evenings, weekends, and holidays according to individual availability.

Join us and bring your customer service, hospitality, front desk, and leadership skills to a dynamic, rewarding environment where you can make a difference every day!

Benefits Overview

Why You'll Love It Here:

• Associate Discount: 15% off groceries for you and your household.
• Weekly & Premium Pay: Weekly pay, with a $1 premium on Sundays and holidays for part-time associates, and time-and-a-half for full-time associates on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better work-life balance.
• Vision & Dental Insurance: Available for part-time and full-time associates.
• Support & Well-Being: Paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Care Coaches.
• Retirement Savings: 401(k) with company match and an Employee Stock Ownership Plan (ESOP) offering ownership in the company.

At Festival Foods, we are committed to an inclusive environment where all backgrounds are valued. We seek to recruit, develop, and retain talented, service-oriented associates.

Address

2348 Lineville Rd

City

Green Bay

State

WI

Postal Code

54313