Guest Service Representative (FT) - Graduate by Hilton Dallas

The Inn at Stonecliffe; Dallas, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Health insurance options

401k with company match

Paid time off

Job summary

Graduate Dallas, part of Collegiate Hotel Group, is seeking a Full-time Guest Service Representative to join the team in Dallas. You will greet guests, prepare amenities, escort VIPs, and handle phone inquiries while maintaining cash handling accuracy and front desk organization.

Responsibilities include upselling amenities, safeguarding guest data, and delivering a seamless arrival experience for guests and VIPs alike.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to greet guests warmly and handle guest requests efficiently.

Responsibilities

• Greet guests on arrival with warmth and personal recognition.
• Review arrival list and prepare welcome amenities.
• Escort VIPs and check them in before arrival.
• Answer phones within three rings and direct inquiries.
• Manage cash at start/end of shift and report discrepancies.
• Keep front desk organized and clean; assist with lobby activation.
• Handle guest PII data with proper procedures.
• Communicate Graduate Arrival experience points to guests.
• Resolve guest complaints professionally and proactively.
• Support front desk upsell program and collect IDs/payments.

Skills

Guest service

Communication

Cash handling

Education

High School Diploma/GED

Job description

Guest Service Representative (FT) - Graduate by Hilton Dallas

#GDTX-52278

Requisition Number

GDTX-52278

Job Description

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Dallas and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• · Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• · Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• · Escort VIPs to room and check them in prior to arrival
• · Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• · Responsible for issued bank - count bank at beginning and end of shift.
• · Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• · Maintains front desk area to be clean and organized
• · Assisting with lobby activation as needed
• · Utilize proper procedures when handling guest PPI data
• · Understands the key points to communicate for a Graduate Arrival experience
• · Follows through and feels ownership of guest requests
• · Resolves guest complaints in a professional and efficient manner
• · Actively participates in Front Desk upsell program
• · Always retrieve necessary identification documents and form of payment upon guest arrival
• · Other duties as assigned

EDUCATION AND EXPERIENCE

• · High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• · Ability to communicate effectively verbally and in writing
• · Ability to exceed expectations of guests and team members

BENEFITS/ PERKS

• · Work today, get paid today, with Daily Pay!
• · Free telemedicine and virtual mental health care access for all team members starting day one!
• · Multiple health insurance and life insurance options
• · 401k plan + company match
• · Paid time off for eligible team members
• · Employee Assistance Program
• · Discounted hotel rooms
• · Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
• *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• *Collegiate Hotel Group is an Equal Opportunity Employer.

Position Type

Full-time

Compensation Range

16.00-18.00