Guest Service Representative - Flexible Schedule & Growth

NY HOTEL MANAGEMENT; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

NY HOTEL MANAGEMENT is seeking a courteous Guest Service Representative to welcome guests, manage check-in/check-out, and handle front desk operations with a smile. You will be the first and last impression for our guests, ensuring a seamless experience from arrival to departure.

Ideal candidates are people-focused, fluent in English, and able to handle fast-paced environments while delivering exceptional service. We offer opportunities for advancement and a supportive team culture.

Qualifications

• High School Diploma or GED is required.
• Fluency in English; knowledge of other languages is a plus.
• Ability to remain calm and professional when handling difficult guests.
• Strong interpersonal skills and genuine care for guests and colleagues.
• Comfortable working in a fast-paced hotel environment.

Responsibilities

• Greet each guest with a welcoming smile and professional demeanor.
• Assist guests with the registration process and check-in/check-out.
• Answer phone calls and take accurate messages.
• Anticipate guest needs and build rapport throughout their stay.
• Address guest concerns promptly and escalate to management when needed.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Front desk operations knowledge

Customer service excellence

Handling stressful situations

People-oriented

English proficiency

Education

High School Diploma/GED

Job description

NY HOTEL MANAGEMENT is seeking a courteous Guest Service Representative to welcome guests, manage check-in/check-out, and handle front desk operations with a smile. You will be the first and last impression for our guests, ensuring a seamless experience from arrival to departure.

Ideal candidates are people-focused, fluent in English, and able to handle fast-paced environments while delivering exceptional service. We offer opportunities for advancement and a supportive team culture.