Guest Service Representative - Courtyard by Marriott, Holland

suburbaninns; Holland (MI); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employee and Friends & Family hotel &餐

Earned Paid Time Off

Health, vision, dental, life insurance

Flexible schedules

Holiday Pay

Volunteer time

Advancement opportunities

Recognition programs

Referral program

Parental leave under FMLA

Employee Assistance Program (EAP)

Job summary

Suburban Inns is seeking a Guest Service Representative for Courtyard with second shift, part-time or full-time availability and weekend work. Starting pay is $15–$17/hour, negotiable by experience. You will greet guests, drive sales, collect data, and ensure 100% guest satisfaction.

The role requires strong communication, the ability to work with shift checklists, and adherence to brand standards. Benefits include paid time off, health insurance for full-time staff, and growth opportunities.

Qualifications

• Proven ability to greet guests and sell the property according to brand standards.
• Strong communication and data gathering skills (addresses, payment details).
• Comfort with basic arithmetic and data entry, as well as following checklists.

Responsibilities

• Greet guests in a friendly manner and build connections to ensure guest satisfaction.
• Sell the property per Suburban Inns sales standards.
• Collect guest data and manage payments and signatures.
• Follow daily shift checklists for smooth operations.
• Record special requests and report unusual occurrences to next shift.

Skills

Sales techniques

Guest service

Customer interaction

Quore

Education

High school diploma or equivalent

Tools

Quore

Job description

The Courtyard is a fast-paced, high-energy workplace, with endless opportunities for advancement.Come join the best team in the Hospitality Industry!

Guest Service Representative:

• Second Shift
• Part-time and Full-time available
• Weekend availability required
• Our pay starts at $15-$17/hour, negotiablebased on experience

As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied

Our BenefitPackage includes:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Sell the property according to the Suburban Inns sales standard
• Gather the appropriate data from each guest, from address information to credit cards and signatures
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
• Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Provide excellent guest service:
  • Supply information to guests regarding hotel policies, services, and amenities
  • Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
  • Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience:This position requires a minimum formal education of a high school diploma or equivalent related experience.

License, Training, and/or Certification Required: CPR Training (may be completed upon hire).

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.