Guest Service Representative - Courtyard by Marriott, Holland

Suburban Inns; Holland (MI); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Hotel discounts for employee

Friends & Family discounts

Paid time off

Flexible schedules

Holiday pay

Volunteer time off

Advancement opportunities

Referral program

Maternity/paternity leave (FMLA)

EAP through Pine Rest

Job summary

Suburban Inns is seeking a Guest Service Representative for second shift with both part-time and full-time options. Weekend availability is required. The role focuses on delivering strong sales techniques and outstanding guest service, aligned with brand standards.

Pay starts at $15-$17 per hour, negotiable based on experience. Benefits include discounts, paid time off, health/dental/vision, flexible schedules, and growth opportunities.

Qualifications

• Minimum Knowledge: ability to interpret/extract information and perform arithmetic; good communication skills.
• Formal Education and Job-Related Experience: high school diploma or equivalent.
• License, Training, and/or Certification Required: CPR Training (may be completed upon hire).

Responsibilities

• Greet guests in a friendly, positive manner and make them feel welcome.
• Sell the property according to Suburban Inns’ sales standards.
• Gather guest data including addresses and payment information.
• Follow shift checklists to ensure smooth hotel operations.
• Record special needs or requests and communicate incidents to next shift.
• Maintain a neat front desk workspace and address safety/ security issues.
• Balance cash drawer and reconcile guest accounts.
• Provide information on hotel policies, services, and local area recommendations.

Skills

Good communication skills

Education

High school diploma or equivalent

Job description

The Courtyard is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Guest Service Representative:

• Second Shift
• Part-time and Full-time available
• Weekend availability required
• Our pay starts at $15-$17/hour, negotiable based on experience

As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied

Our BenefitPackage includes:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Sell the property according to the Suburban Inns sales standard
• Gather the appropriate data from each guest, from address information to credit cards and signatures
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
• Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Provide excellent guest service:
  • Supply information to guests regarding hotel policies, services, and amenities
  • Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
  • Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience:This position requires a minimum formal education of a high school diploma or equivalent related experience.
• License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

• Uniform: Uniform and name tag provided. Close-toed are the responsibility of the Team Member.
• Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.