Guest Service Representative

My Place Hotels; Wenatchee (WA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

My Place Hotels in Wenatchee seeks a Guest Services Representative to be the welcoming hub for guests from check-in to check-out. You will coordinate reservations, share local tips, and ensure a seamless guest experience with a friendly, detail-oriented approach.

The role requires strong communication, multitasking, and reliable handling of front-desk tasks, including payments and loyalty program promotion, while maintaining professional standards.

Formación

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills.
• Ability to juggle multiple tasks while maintaining accuracy and organization.
• Reliability, professionalism, and consistency in work.
• Meticulous attention to detail in financial transactions and guest records.

Responsabilidades

• Welcome and greet guests; handle check-ins/outs and manage reservations.
• Provide information about the hotel, amenities, local attractions, and address guest concerns professionally.
• Operate the phone system; take/transfer calls; record messages; arrange wake-up calls.
• Process payments: credit card authorizations and cash transactions; provide change as needed.
• Maintain front desk records; prepare Night Audit Checklist; report issues to GM.
• Promote Stay Rewarded loyalty program and assist with cleaning tasks and housekeeping support as needed.

Conocimientos

Strong Communication Skills

Organizational & Multi-Tasking Abili­t

Dependability & Professionalism

Attention to Detail

Basic Computer Skills

Herramientas

Microsoft Office

Descripción del empleo

Location: My Place Hotel- Wenatchee

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

• Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
• Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
• Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
• Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
• Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.