Guest Service Representative

My Place Hotels; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel in Anchorage seeks a Guest Services Representative to be the main contact for guests from reservation to checkout. You will greet guests, handle check-ins/check-outs, record charges, and help guests with local information.

The role requires friendly communication, organizational skills, dependability, and attention to detail. Responsibilities include front desk tasks, basic cleaning assistance, and promoting the Stay Rewarded loyalty program.

Qualifications

• Guest-facing role with guest service responsibilities.
• Excellent verbal and written communication required.
• Ability to juggle multiple tasks with accuracy and organization.
• Reliable, professional and consistent performance is essential.
• Strong attention to detail for financial transactions and records.

Responsibilities

• Greet and assist guests during check-in/check-out, record charges accurately.
• Provide information on hotel, local attractions, restaurants and services.
• Operate the front desk phone system and manage wake-up calls and messages.
• Process payments, cash handling, and guest charges per policy.
• Maintain Night Audit materials and front desk logs; report issues to management.
• Follow safety and security procedures and inspect property for compliance.
• Promote the Stay Rewarded Loyalty Program to guests.
• Assist with cleaning and stocking tasks and snow/ice removal as needed.
• Deliver guest supplies and manage master keys for staff as required.
• Assist housekeeping during busy periods and maintain front desk organization.

Skills

Guest interaction

Strong communication

Organizational & multi-tasking

Dependability & professionalism

Attention to detail

Tools

Microsoft Office

Job description

Location: My Place Hotel- Anchorage

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills:

Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills:

Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities:

Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism:

Reliability, professionalism, and consistency in your work are essential.

Attention to Detail:

A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay:
• Monthly Bonus Potential
• Flexible Scheduling:
• Direct Deposit
• Cross-Training
• Growth Potential